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FAQ
1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process Easily view your order status and order history Receive updates detailing our new releases and special promotions
2. How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
3. What are your payment options?
We accept four types of major credit cards.
4. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
5. Is it safe to use my credit card on your website?
To ensure a safe payment procedure, we use a secure internet payment gateway.
6. How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.
7. Are there any exchange rates?
All of our transactions are based on the UAE Dirham. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
8. When can I expect to receive my shipment?
All orders are shipped from our warehouse within 2 business days of the order being placed. Please refer to the shipping guidelines section.
9. How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email.
10. Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and
11. What are your shipping rates?
Please refer to our shipping guidelines.
12. What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at sales@Sensory4youSinglepageCheckout.com. Please quote your transaction reference number (Order #) and provide us with proof. We will be more than happy to reship you the correct item with no extra cost.
13. I would like to change the items ordered. What should I do?
Assuming your order has not been processed you can change the items. You may contact us via sales@Sensory4youSinglepageCheckout.com to request for change.
14. How can I change my Shipping Address?
Your courier should contact you prior to delivering your item but please email us at sales@Sensory4youSinglepageCheckout.com to ensure we can contact the courier company for you.
15. What is your return & exchange policy?
Please refer to our Return Policy relating to returns. Our customer service is open from 8am to 8pm. We will reply to your inquiry as soon as possible.
16. How to return your item?
You may contact us at our support channel sales@Sensory4youSinglepageCheckout.com for more information.
17. Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share rent, or sell your personal information without your consent, except as required by law.